- Once you installed and activated the . It will appear like the below image in the left pane of your WordPress backend
2. Go to > Admin Section
WhatsApp Bearer Token – Enter your unique WhatsApp Bearer Access Token.
WhatsApp Mobile Number -Enter your WhatsApp mobile number for your business.
WhatsApp Business Account ID – Enter your unique WhatsApp Business ID
WhatsApp Phone number ID – Enter your WhatsApp Mobile Number ID
Time Interval – Total time to set the cart as abandoned after a user leaves the site. (Minutes)
Enable DND -When an admin wants to not alert a user at a specified time, enable this DND setting.
DND Timing – Set the time period you want to use for “DND”.
Enable Chat Support Widget- If we enable this setting then the whats app icon will be displayed on the front and the end user can start a conversation with the support.
Support Executive Number – Enter the whats app number to receive the message from the end user.
Daily Message Limit – Enter the daily message limit. Message Limit Count will be displayed in the Message Logs Section.
WhatsCart for WooCommerce also supports the OTP feature.
3. Go to >Cron/Template Settings
5. Go to > Manage Templates
Admin can manage the Template produced using the WhatsApp Cloud API here. Admin can Update and Edit their template here.
6. Go to > Manage Widget
Admin can select the Whats app widget from the manage widget. Selected Whats app Widget will be displayed on the front end.
7. Go to > Template Library
Abandoned Cart > Admin can create a default template for abandoned messages by reviewing this template.
Order Notification > Admin can create a default template for an order Notification by reviewing this template.
OTP Messages > Admin can create a default template for OTP Messages by reviewing this template.
The end user can start conversations by clicking on that whats app widget on the front end.
8. Go to > Abandoned Carts
When a customer leaves their cart, the admin can view details of abandoned orders here.
i ] Before the cart is considered Abandoned, its status is displayed as “Pending“.
ii]The cart is considered abandoned and immediately changes to “Abandoned” as indicated in the below image as it reaches the “Time Interval” value defined by the admin.
iii]The status of the Abandoned order turns to “Recovered” once the order has been placed, as indicated in the figure below.
9. Go to > Chat
Note: Webhooks configuration is mandatory when using the chat feature.